

If a business stops using a website but uses Facebook (or similar platforms) instead, they will miss me as a customer. If their customer service is only on social media, they will miss me as a customer. Fuck them, I don’t want to be forced onto certain platforms to be able to contact a company or see what’s up. I’ll go to the competition, preferably a small company, which still uses a website and has a phone number with a human answering it.
The only way to contact my previous energy provider was through social media. They are one of the biggest providers in my country. So I changed to a different one.
There are many web hosting options, with auto website building tools etc and it costs barily anything.
When your company is only on Facebook, I’ll go to the competition.
There are also other small butt plug companies who aren’t only on Facebook. It’s not like there are only 2 companies: a small one with Facebook and a large one with their own website.
I’d rather have a company with just a shop and a phone number.